Cancellation Policy

Once a booking is confirmed, it can be cancelled up to 72 hours before the scheduled decoration date to receive a 100% refund. The refunded amount will be credited to your original payment method or bank account within 7–10 working days.

Rescheduling Policy

If you wish to reschedule your booking, you can request a new date at least 24 working hours before the scheduled service time, subject to availability.

Last-Minute Changes

Any modification or changes requested within 12 hours of the scheduled delivery or decoration time will not be accepted, as preparations for the service are already in process.

Contact for Cancellation or Changes

For any cancellation, refund, or rescheduling request, please contact the Forever Decoration support team using the contact details provided on our website.